Delivery FAQs

Delivery FAQs

How long will standard delivery take?

Standard delivery will be sent via Royal Mail Tracked 48. This can take 2-4 working days, however our experience has seen the majority of packages arriving within 2 working days. Standard delivery is £3.00.

If you order before 11am, we will aim to dispatch your order that day. If you order after 11am your order will be sent the next working day. We dispatch orders 5 days a week (Monday - Friday).

Standard delivery is free on all orders over £45.

How long will express delivery take?

Express delivery will be sent Royal Mail Tracked 24 and should arrive within 1 -2 working days. If you order before 11am, we will send your order same day. If you order after 11am, we will send your order the next working day. Express delivery is £4.95.

The vast majority of express delivery orders will arrive the next working day, however this is not guaranteed by Royal Mail.

Please note we only dispatch orders Monday - Friday.

We will continue to monitor our delivery options as the business grows. Feedback from our customers is always welcome and will help guide those decisions.

Where do you delivery to?

Currently we only ship to customers based in the UK.

Hopefully one day, we'll be able to extend this to international doggies.